Refund And Return Policy

This refund and return policy outlines our procedures for handling situations where you’re not satisfied with a service or product. We want you to know exactly what to expect if something doesn’t go as planned.

Please consider this our promise to make things right when they go wrong.

Service Refund Policy

When We Offer Service Refunds

We provide refunds for services when:

• Our mistake caused the problem – Wrong color, damaged hair, or poor service
• Service wasn’t completed – Appointment canceled by us or technical issues
• Safety concerns – Allergic reactions or skin irritation from our products
• Significant dissatisfaction – When the result is far from what was discussed

Real example: A client asked for subtle highlights but received dramatic blonde streaks instead. We immediately offered a full refund and corrected the color at no charge. Sometimes, miscommunication happens, and we take responsibility.

When We Don’t Offer Service Refunds

We typically don’t refund services when:

• You change your mind – After we’ve completed the agreed-upon service
• Natural hair limitations – Your hair couldn’t achieve the desired result safely
• Unrealistic expectations – Wanting results that aren’t physically possible
• No-shows or late cancellations – Without proper notice

Service Correction vs. Refunds

Our first approach is always correction:

Most issues can be fixed rather than refunded:

• Color adjustments – Toning or color correction
• Style modifications – Adjusting cuts or styling
• Treatment enhancement – Additional conditioning or repair
• Technique refinement – Improving the original service

Personal story: A client hated her haircut because it was too short. While we couldn’t make her hair longer, we worked with her to style it differently and taught her techniques to help it grow out beautifully. She left happy and still came to us two years later.

Product Refund Policy

Unopened Products

Full refund available for unopened products:

• 30-day return window – From purchase or delivery date
• Original packaging required – All labels and seals intact
• Receipt or proof of purchase – Order confirmation or receipt
• Refund processing time – 5-7 business days

Opened Products

Limited refund options for opened products:

• Allergic reactions – Full refund with medical documentation
• Product defects – Manufacturing issues or spoiled products
• Wrong product sent – Our shipping error
• Significant quality issues – Product doesn’t work as described

Exception: For health and safety reasons, we can’t accept returns on certain opened items, such as lip products, mascara, or items that have been in direct contact with skin.

Product Exchanges

Sometimes, an exchange works better than a refund:

• Different shade – Wrong color ordered
• Different formula – Product too strong or too mild
• Different size – Ordered the wrong quantity
• Different brand – Want to try an alternative product

Real example: A client ordered a deep conditioning mask that was too heavy for her fine hair. We exchanged it for a lighter formula that worked perfectly. She saved money and got better results.

Gift Certificate Refund Policy

Digital Gift Certificates

Refund options for digital gift cards:

• Full refund within 24 hours – If unused and requested immediately
• Partial refund – Unused portion after services rendered
• Transfer option – Can be transferred to another person
• No expiration – Our gift certificates never expire

Physical Gift Certificates

Refund rules for physical gift cards:

• Unused certificates – Full refund within 30 days of purchase
• Lost certificates – Can be replaced with proof of purchase
• Damaged certificates – Replacement issued at no charge
• Expired certificates – We honor them even past the expiration date

Refund Process

How to Request a Refund

Step 1: Contact us immediately

• Call us at 310-341-3645
• Email contact.recurbate@gmail.com
• Visit us in person during business hours
• Explain the issue clearly and specifically

Step 2: Provide the necessary information

• Service date – When the service was performed
• Staff member – Who provided the service
• Specific concerns – What went wrong
• Desired outcome – Refund, correction, or exchange

Step 3: Allow us to investigate

• We’ll review your service notes
• Consult with the staff member involved
• Examine any product issues
• Determine the best solution

Refund Processing Times

How long do refunds take:

• Cash payments – Immediate refund available
• Credit card payments – 5-7 business days to appear on statement
• Debit card payments – 3-5 business days typically
• Gift certificate refunds – 24-48 hours for digital, 5-7 days for physical

Refund Methods

We refund money the same way you paid:

• Credit card – refunded to the original card
• Cash – Cash refund available
• Gift certificate – Store credit or new gift certificate
• Check – Business check issued if needed

Partial Refunds

When Partial Refunds Apply

Sometimes, a partial refund makes more sense:

• Service partially completed – If we had to stop mid-service
• Mixed results – Some aspects worked, others didn’t
• Product partially used – For quality issues discovered after opening
• Time-based services – Refund based on time remaining

Real example: A client’s perm didn’t take properly in the back section due to previous chemical damage we couldn’t detect. We refunded 50% of the service cost and offered a conditioning treatment to help repair the damage.

Calculating Partial Refunds

How we determine partial refund amounts:

• Service completion percentage – How much was done
• Product usage – How much of the service was successful
• Time invested – Staff time and resources used
• Materials consumed – Products that can’t be reused

Special Circumstances

Health and Safety Issues

Immediate refunds for health concerns:

• Allergic reactions – Full refund plus medical expense consideration
• Chemical burns – Full refund and assistance with medical care
• Infection concerns – Full refund and immediate corrective action
• Skin irritation – Full refund and gentle corrective treatment

Wedding and Special Events

Special consideration for important events:

• Trial run issues – Full refund and new trial scheduled
• Day-of problems – Priority correction or full refund
• Timeline failures – Compensation for additional services needed
• Travel issues – Flexible rescheduling or refund options

Repeat Issues

When problems happen multiple times:

• First occurrence – Standard refund policy applies
• Second occurrence – Enhanced refund consideration
• Third occurrence – Full refund plus service credit
• Pattern recognition – We investigate systemic issues

Non-Refundable Items and Services

Services That Can’t Be Refunded

Due to the nature of beauty services:

• Completed services – That met the agreed-upon specifications
• Consultations – Time spent discussing options and planning
• Trial services – Agreed-upon tests or samples
• Gratuities – Tips given to staff members

Products That Can’t Be Returned

For health and safety reasons:

• Opened lip products – Lipstick, lip gloss, lip balm
• Opened mascara – Eye makeup that’s been used
• Custom mixed products – Personalized formulations
• Clearance items – Final sale products

Dispute Resolution

When You Disagree with Our Decision

If you’re not satisfied with our initial response:

1. Ask to speak with management – Sometimes, a fresh perspective helps
2. Request a second opinion – Another professional’s assessment
3. Provide additional information – New details might change the outcome
4. Consider mediation – Professional mediation services are available

Documentation Requirements

What helps resolve disputes:

• Photos – Before and after pictures
• Receipts – All payment records
• Communication records – Emails, texts, or notes
• Timeline – Detailed sequence of events

Prevention is Better Than Refunds

How to Avoid Needing Refunds

Communication is key:

• Detailed consultations – Discuss expectations thoroughly
• Bring reference photos – Show us precisely what you want
• Ask questions – No question is too small or silly
• Voice concerns immediately – Don’t wait until the service is complete

Personal insight: Over the past 15 years in the beauty industry, I’ve found that 90% of client dissatisfaction stems from miscommunication. When clients clearly explain what they want, and we clearly explain what’s possible, everyone leaves happy.

Our Commitment to Fairness

What We Promise

Our refund philosophy:

• Fair treatment – Every client deserves respectful consideration
• Quick resolution – Problems get addressed immediately
• Professional standards – We stand behind our work
• Learning opportunity – We use issues to improve our service

When We Go Above and Beyond

Sometimes, we exceed our policy:

• Long-term clients – Loyal customers get extra consideration
• Unusual circumstances – Unique situations need flexible solutions
• Our clear mistakes – When we mess up, we make it right
• Special occasions – Important events deserve special attention

Contact Information

Do you need to request a refund or have questions about this policy?

• Phone: 310-341-3645
• Email: contact.recurbate@gmail.com
• Address: 150 East 22nd Street Constable Hook, Bayonne, NJ 07002, United States
• Website: https://recur-bate.com

Business Hours:

• Monday-Friday: 9:00 AM – 7:00 PM
• Saturday: 8:00 AM – 5:00 PM
• Sunday: Closed

Why We Have This Policy

Honest business practices build trust:

We created this refund policy because we believe in taking responsibility for our work. When something goes wrong, we want you to know exactly what we’ll do to make it right.

Real commitment: Every member of our team knows that client satisfaction is more important than any single transaction.

Long-term thinking: Many of our best clients came to us after having bad experiences elsewhere. They appreciate our honest, straightforward approach.

Final Thoughts

Beauty services are personal and essential. When you choose us to care for your hair, skin, or nails, we treat that trust with real care and responsibility.

This refund policy is in place to protect you and give you confidence in choosing our services. We hope you never need to use it, but it’s here if you do.

Our goal is for every client to leave our salon feeling beautiful and confident. If that doesn’t happen, we want the chance to make it right.