Shipping & Delivery Policy

This shipping and delivery policy explains how we get beauty products, gift certificates, and aftercare items to you. We make sure you clearly understand when your order is coming and how it will be delivered.

Consider this your simple guide to receiving your favorite salon products at your doorstep.

Products We Ship

Professional Hair Care Products

We ship the same high-quality products we use in our salon:

• Shampoos and conditioners – Professional-grade formulas
• Styling products – Heat protectants, mousses, and gels
• Hair treatments – Deep conditioning masks and serums
• Color-safe products – Specially formulated for colored hair

Real example: Maria loves the shampoo we use during her highlights appointments. She orders it online every two months and says her color lasts twice as long compared to drugstore brands.

Skincare Items

Our skincare selection includes:

• Cleansers and toners – Gentle formulas for all skin types
• Moisturizers – Day and night creams
• Serums – Targeted treatments for specific concerns
• Sunscreen – Professional-grade protection

Nail Care Products

We ship professional nail products:

• Base and top coats – Long-lasting formulas
• Nail polish – Salon-quality colors
• Cuticle oils – Nourishing treatments
• Nail strengtheners – For damaged or weak nails

Gift Certificates

Perfect for birthdays, holidays, or special occasions:

• Service gift cards – Any dollar amount
• Package deals – Popular service combinations
• Digital delivery – Instant email delivery available
• Physical cards – Beautiful presentation cards

Shipping Areas We Serve

Local Delivery Zone

Free delivery within 5 miles of our salon:

• Bayonne, NJ
• Jersey City, NJ
• Staten Island, NY (selected areas)
• Hoboken, NJ

Delivery time: Same day or next business day

Regional Shipping

Standard shipping to:

• All of New Jersey
• New York City and surrounding areas
• Philadelphia metro area
• Connecticut (selected areas)

Delivery time: 2-4 business days

National Shipping

We ship to all 50 states:

• Standard shipping: 5-7 business days
• Express shipping: 2-3 business days
• Overnight shipping: Next business day

Shipping Methods and Costs

Local Delivery

Free local delivery when you spend $50 or more

Orders under $50: $5 delivery fee

Personal story: We started free local delivery because our regular client, Janet, was ordering her favorite hair mask every month. She mentioned how much she appreciated not having to make a memorable trip to the salon just for products.

Standard Shipping

Shipping rates based on order total:

Express Shipping

When you need it fast:

• 2-3 business days: $12.99
• Next business day: $19.99
• Saturday delivery: Additional $8.99

International Shipping

Currently, we only ship within the United States. We’re working on international shipping options for our clients who move abroad but still want their favorite products.

Processing and Handling Times

Order Processing

How long it takes to prepare your order:

• Standard orders: 1-2 business days
• Gift certificates: Same day (digital) or one business day (physical)
• Custom product bundles: 2-3 business days
• Large orders (10+ items): 2-4 business days

Packaging Care

We pack every order like it’s going to our own family:

• Bubble wrap – Protects glass bottles and fragile items
• Secure boxes – Prevents damage during shipping
• Weather protection – Plastic bags for liquid products
• Fragile labels – For items that need extra care

Real example: We once had a shampoo bottle leak during shipping. Now, we wrap every liquid product in plastic and include absorbent padding. No more messy deliveries!

Delivery Options

Standard Delivery

Most popular option:

• Left at your door (signature not required)
• Tracking information provided
• Delivery confirmation email
• Safe location instructions were followed

Signature Required

Available for valuable orders:

• Orders over $200
• Gift certificates over $100
• Upon customer request
• Additional $3.99 fee

Hold for Pickup

For busy schedules:

• Hold at a local shipping facility
• Extended hold time (up to 2 weeks)
• Pick up at your convenience
• Free service at most locations

Tracking Your Order

Order Confirmation

You’ll receive an email within 30 minutes of placing your order:

• Order number – Keep this for tracking
• Items ordered – Complete list with quantities
• Shipping address – Verify it’s correct
• Estimated delivery date – Based on the shipping method

Shipping Notification

When your order ships, you’ll get:

• Tracking number – Real-time updates
• Carrier information – USPS, UPS, or FedEx
• Estimated delivery date – Usually accurate within 1 day
• Direct tracking link – Click to see updates

Delivery Confirmation

After delivery, you’ll receive:

• Delivery confirmation email – Proof of delivery
• Photos – Many carriers now provide delivery photos
• Delivery time – Exact time of delivery
• Location – Where the package was left

Special Handling Instructions

Temperature-Sensitive Products

Some products need special care:

• Heat protection – Shipped in insulated packaging during summer
• Cold protection – Warm packaging during winter
• Expedited shipping – Recommended for extreme weather
• Delivery timing – Scheduled to avoid extreme temperatures

Fragile Items

Extra care for delicate products:

• Glass bottles – Multiple layers of protection
• Compacts and cases – Rigid packaging
• Nail polish – Cushioned containers
• Gift sets – Individual wrapping for each item

Delivery Issues and Solutions

Missing Packages

If your package doesn’t arrive:

1. Check tracking – Sometimes packages are delivered to neighbors
2. Contact us immediately – We’ll start an investigation
3. File a claim – We handle all carrier claims
4. Get a replacement – We’ll send a new order right away

Damaged Items

If products arrive damaged:

• Take photos – Document the damage
• Contact us within 48 hours – A quick response is needed
• Keep packaging – Helps with carrier claims
• Get immediate replacement – We’ll send new products

Personal experience: A client’s expensive hair treatment arrived with a cracked bottle. We had a replacement delivered the next day and handled the insurance claim. She didn’t pay twice or wait weeks for a refund.

Wrong Address

If you need to change your delivery address:

• Contact us immediately – Changes possible before shipping
• Provide new address – Complete and accurate information
• Verify zip code – Prevents delivery delays
• Extra fees may apply – For address changes after shipping

Seasonal Considerations

Holiday Shipping

During busy seasons:

• Order early – Increased processing times
• Express shipping is recommended – For guaranteed delivery
• Gift certificate deadlines – Digital delivery available
• Customer service hours – Extended during holidays

Weather Delays

Mother Nature sometimes interferes:

• Storm delays – Carriers suspend service for safety
• Extreme temperatures – May delay temperature-sensitive items
• Winter weather – Additional transit time in affected areas
• Summer heat – Special packaging for certain products

Returns and Exchanges

Return Policy

If you’re not satisfied:

• 30-day return window – From the delivery date
• Original packaging required – Unopened products only
• Return shipping – Customer responsibility
• Refund processing – 5-7 business days after receipt

Exchange Policy

Want to try something different:

• Same value exchanges – No additional cost
• Different value items – Pay or receive a difference
• Unopened products only – Health and safety requirement
• One exchange per order – To prevent abuse

Contact Information

Do you have questions about shipping or need help with your order?

• Phone: 310-341-3645
• Email: contact.recurbate@gmail.com
• Address: 150 East 22nd Street Constable Hook, Bayonne, NJ 07002, United States
• Website: https://recur-bate.com

Business Hours:

• Monday-Friday: 9:00 AM – 7:00 PM
• Saturday: 8:00 AM – 5:00 PM
• Sunday: Closed

Why We Ship Professional Products

Many clients ask why they should buy products from us instead of online retailers or drugstores. Here’s the honest answer:

• Quality Guarantee: We only sell products we use in our salon. If our professional services are not satisfactory to you, we won’t sell them to you.
• Expert advice: When you buy from us, you get our professional recommendations. We can recommend the ideal products for your unique hair type and concerns.
• Authenticity: All our products come directly from authorized distributors, ensuring no expired products, knockoffs, or watered-down formulas.
• Support: If a product doesn’t work for you, we’ll help you find something that does. Try getting that level of service from an online giant.

Our Shipping Promise

We promise to:

• Pack every order carefully – as if it were going to our own family.
• Ship within promised timeframes – No unnecessary delays
• Provide accurate tracking – So you know where your package is
• Resolve issues quickly – Problems get fixed fast.
• Stand behind our products – If we sell them, we believe in them.

Personal commitment: As someone who has been in the beauty industry for over 15 years, I understand the importance of having the right products at home. Your hair and skin don’t take days off, so neither should your care routine.

When you order from us, you’re not just buying products – you’re getting the same professional-quality items we use in our salon, backed by our expertise and commitment to your satisfaction.